Welcome to the NYC TLC online appointment system

Before requesting an appointment, please review the below information to help you select the correct transaction type.

To make your appointment, please use the drop down menus on the left:

  1)    Select Location (you may only select the Staten Island location if you are a FHV vehicle owner affiliating with a base located on Staten Island).
  2)    Under “select transaction type,” select the reason for your appointment (see below for a full description of each appointment type).
  3)    Select an available date and time.
  4)    Enter information.
  5)    Select “finalize appointment.”
An appointment confirmation will be e-mailed to the e-mail address provided. 

Street Hail Livery Permit Appointments (SHL)

Questions about SHLs? Visit the TLC website for more information: Street Hail Livery Permits (SHL)

The requirements to file an SHL application or to update/Transfer an SHL permit can be found at:  https://www1.nyc.gov/site/tlc/businesses/street-hail-livery-permit.page

SHL Permit Application: A SHL Permit Application is used to purchase a New Street Hail Livery Permit (Wheelchair Accessible).  

SHL Permit Update and Affiliation: A SHL Permit Update and Affiliation appointment is used to update ownership, change Base and/or Vehicle that is attached to the permit.   

Vehicle Appointments

The requirements to file an application for an FHV license can be found at: https://www1.nyc.gov/site/tlc/vehicles/get-a-for-hire-vehicle-license.page

Beginning August 14, 2018, only owners of wheelchair accessible vehicles can apply for a new  FHV vehicle license, but this change will not impact current FHV vehicle owners. To learn more read Industry Notice #18-12 (PDF).

New Vehicle Applications: Click here to visit the LARS website to apply online for a new For Hire vehicle license (Black Car, Livery, Limousine, Paratransit, or Commuter Van)

A Vehicle Transfer appointment is used to replace lost, stolen, damaged, or confiscated TC plates.  A plate transfer appointment is also required to receive new TC plates when removing an THV license from storage, if plates were surrendered.      

A Plate Transfer appointment is used when the TL plates need to be replaced due to storage removal, lost, stolen, damaged plates; or if vanity plates need to be replaced by TC plates. 

Additional information, including the Transfer application and the document required to process the transfer are available on the Vehicle Transfer page of the TLC website.  FHV Corporations should use the forms and instructions on the FHV Corporations page.    
Note: Vehicle transfers and obtaining new TC plates are processed at the TLC's LIC DMV office.  This is completed in one appointment and does not require a separate trip to a DMV office.

Medallion Appointments

Questions about Medallions? Visit the TLC website for more information: here.

At this time, Medallion appointments are required only to pick up Medallion ownership verification letters that have been previously requested by the Medallion Owner/Managing Agent and completed by TLC.

Medallion Ownership Verification Letters: To request a Medallion ownership verification letter, you must submit the request online by completing the form located here. Once the request is submitted through the TLC online form, it will be reviewed.  If ownership is verified, TLC will send an email notifying the requestor that an appointment can be scheduled to pick up the TLC ownership verification letter.   

When arriving for pickup, please provide all supporting documents listed below:
 - Your email confirmation either printed or on your phone
 - Government Issued photo I.D. (Driver’s license is preferred)
 - Power of Attorney. (If you are not the owner, agent or corporate officer you must have a signed Power of Attorney from the owner to pick up).

Medallion Vehicle Certification/Transfer: In order to get your vehicle set up to provide service as a TLC licensed medallion taxicab, a medallion certification must be processed. Medallion vehicle certification is the process by which your current vehicle is replaced by a new, re-hacked or used vehicle.  

Driver Appointments

TLC Driver License Photo Update: To update the photo on your current license you need to schedule an appointment. Use this appointment request ONLY if your appearance has changed and you want your license replaced.  The cost of a replacement license is $25, paid by credit card or money order. You must also bring a copy of the completed Update Credential form.

If you received a directive or summons instructing you to update your photo, you will not need an appointment and you will not be charged. You must bring the directive or summons with you to the Long Island City office location.

Base and Business Appointments   

Questions about Base or Business licenses? Visit the TLC website for more information: Base/Business

Base / Business Appointments are needed for the following licenses. For more information on licensing requirements, click on the name of the license type below: 

• For-Hire Livery Base License

• For-Hire Luxury Base License

• For-Hire Black Car Base

• Paratransit Base

• Commuter Van Authority

• Agent License

• Broker License

• E-Hail Application Provider (ESP)

• Technology Service Provider (TSP) 

Base/Business New Application:  A New Application appointment is used to file an application for a new license for a base or business. Before you make your appointment, you must submit a Name Inquiry Form (page 8) to the Business Unit by e-mail . For other requirements, click the license type from the list above and view the instructions under “Apply for a License”.  

Base/Business Change of Information:  A Change of Information Appointment is used to update your contact information, premise location, DBA name, or to request a base account password. For specific requirements, select the license type from the list above. 

Base/Business Change of Ownership:  A Change of Ownership appointment is used to make any of three types of ownership changes; Stock Change, Principal Change, or Title Change.For other requirements, click the license type from the list above. 

Base SHL Endorsement:A Base SHL Endorsement appointment is used to become authorized to dispatch Street Hail Vehicles or to cancel a current endorsement. Select the Business New Application option to request an appointment. Applications can be found by clicking Apply for a SHL Base Endorsement. 

Base / Business Renewal:  An appointment for Base/Business Renewal is not necessary to renew your current license. Renewal payments for Bases and other business need to be submitted online through LARS. The requirements can be found by clicking the license type from the list above.

Please visit our website for more information at: www.nyc.gov/tlc