In order to maintain proper safety and health protocols, many VITA sites are operating differently than in previous years.
Below you will find a brief description of the different services we have available this season.
Drop off & Pick up - During your scheduled appointment, you will arrive at the site and complete the intake/interview form. Once you are finished, a certified volunteer will review your documents and paperwork to ensure that they have everything they need to complete your return. The volunteer will schedule another appointment for you to return to review and pick up your completed tax return.
Video chat - During your scheduled appointment, you will arrive at the site and complete the intake/interview form. When finished, you will be escorted to a private room where you will be paired with a certified volunteer using a video monitor and speakers (all equipment provided by the site). The volunteer will complete your tax return, it will be reviewed, and you'll receive your completed return same day.
MyFreeTaxes.com - This is an online, self-preparation tool where you will complete your own tax return using our free tax preparation software. There is no income limit and you can file all the same forms you would with our in-person services. As a bonus, you can always give us a call if you need any help navigating through the software!
GetYourRefund.org - In partnership with CodeForAmerica, we are pleased to partner to offer this incredible 100% virtual option. To get started, visit GetYourRefund.org, answer a series of questions, upload your tax documents, and schedule a call with a certified IRS tax preparer to complete your return. All from the comfort of home!
Please note: Masks and/or facial coverings are required at all VITA sites. To maintain social distancing and minimize occupancy, we ask that only those listed on the tax return be allowed in the site during the appointment. We appreciate your understanding as we work to keep our community and volunteers safe.
Please review the following information before scheduling your appointment.
If you do not see your county listed in the drop down menu to the left, please call 2-1-1 to schedule your appointment. Certain counties do not offer the online scheduling option.
Some tax situations require speciality certifications in order to prepare. Not all of our site locations offer these specialties so please call 2-1-1 (or toll-free 866-892-9211) and an appointment specialist will find a location to fit your needs. Common specialty situations may include:
- Prior year returns
- Health Savings Account
- Self-Employment Income
- International Students
- Rental Income
- Amended Returns
While the VITA program can assist most taxpayers with their returns, certain situations are out of scope for the program. Please click here for more information.
If you have any questions or need assistance, please call 2-1-1 (or toll-free 866-892-9211)
*You can only schedule one appointment per account. If you wish to reschedule your appointment, you must first cancel your first appointment. Duplicate appointments will be cancelled with or without notice to taxpayer.