FAQ

Reservations

What should I wear for my yearbook picture?
What should I bring for my Cap & Gown picture?
What should I bring/wear for my personal outfits?
What about glasses?
What about my appearance?
What does my sitting fee include?
What can I expect at my photo session?
How long will my photo session last?
What if there is inclement weather on the day my environmental session is scheduled?
What should I bring with me to my environmental session?
How do I order my portraits?
How many proofs can I order from?
How long does it take to receive my order?
What does retouching include?
Will my proofs be returned with my order?
Will my proofs be retouched if I order them?
What is a "preferred appointment"?
I cannot make my preferred appointment. What do I do?
If I make my appointment online, can I reschedule it if necessary?
How long will my portraits be kept on file for me to order?
How will my registration information be used?

When should I arrive for my photo session?

Please arrive 10-15 minutes before your appointment to allow time to check in, and to give you an opportunity to finish your preparations.

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What should I wear for my yearbook picture?

If your school requires tux/drape:

We provide the tux/drape here at our studio.
Ladies may want to wear a tank top to wear under the drape to avoid dressing room waiting times.

If your school requires Sunday Best:

Ladies: You should wear a nice blouse for your yearbook photo. There should be no visible graphics on your shirt. Also, low-cut tops, spaghetti straps, and tube tops are prohibited.
Gentlemen: Please wear/bring a nice dress shirt, coat and tie (color is up to you) for your yearbook photo.

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What should I bring for my Cap & Gown picture?

We provide the Cap & Gown for your school here in our studio.

Gentlemen: Should wear/bring shirt that will not show up under the gown.
Ladies: Should wear/bring a shirt that will not show up under the gown.

Additionally, if you have earned any cords to wear for graduation through your extracurricular activities, please bring them with you.
Don't forget to bring your class ring!

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What should I bring/wear for my personal outfits?

Long sleeves and solid colors (to keep the focus on you).

Casual and Formal outfits.

Matching shoes and socks (for full-length poses)

Letter jackets, uniforms, class ring, pets and props that reflect who you are and how you like to spend your free time.

Several extra outfits (while you may not wear every outfit, it is good to have several on hand).

Make-up and hair supplies (for touch-ups only), and any accessories.

One friend or parent to assist you.

What about glasses?

If you wear glasses regularly, wear them during the photo shoot. However, glasses sometimes cause distortions, reflections, and elimination of detail in the eye area of your portraits. We recommend that a pair of empty frames be borrowed from an optician, or have the lenses removed from your own glasses. This is a much more natural look.
If that is not possible, we will make every attempt to minimize the glare and reflection from your lenses.

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What about my appearance?

In preparation for your session:

Check your outfits for wrinkles and place them in a garment bag.

Do your nails (clear or neutral colors work best).

Gentlemen, be sure to shave the night before.

Limit your exposure to the sun a few days before your photo session to avoid sunburns or tan lines.

Avoid getting a new hairstyle or cut right before your session. Instead, select a comfortable style you know looks good.
Make sure to get a good night's sleep.

Just before your portrait appointment:

Do your hair and makeup before you arrive.

Apply concealer and powder to minimize any blemishes and then stop worrying!
Portrait retouching can eliminate small blemishes on your final order.

What does my sitting fee include?

Your sitting fee pays for time spent with your photographer(s) at your session.
Your sitting fee is only applied toward portrait orders placed at one of our studio locations.

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What can I expect at my photo session?

Once you've checked in with the customer service representative at the front desk, you are ready to experience a portrait session that is ALL ABOUT YOU.

You may interact with one photographer only or several different photographers for different portrait styles.

You hold the complete attention of your photographer.
We'll have posing and background ideas, but don't hesitate to ask questions or express what YOU WANT.

Expect some poses to feel a little awkward, but TRUST YOUR PHOTOGRAPHER to know what looks great in a finished portrait.

Most importantly, relax and HAVE FUN!
Visit our Virtual Studio for more information!

How long will my photo session last?

The length of your photo session depends on the sitting option you choose (variety of outfit changes, portrait styles, poses, etc.).
Call your local Prestige Portraits office for more information.

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What happens if there is inclement weather on the day my environmental session is scheduled?

If it appears that the weather is not going to be good for your environmental session, your environmental photographer will call and let you know.
We do not offer refunds of sitting fees due to inclement weather, however we will be more than happy to reschedule your appointment.

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What should I bring with me to my environmental session?

Bring plenty of water! It's hot out there!

Bring a friend! There isn't a vanity out there, and a friend is always good to brush your hair out of your eyes and help you get into your poses.

Bring anything you might need to touch up your appearance (including a mirror).

Bring anything special you want to have in your photograph (ex. your car or motorcycle).

How do I order my portraits?

Ordering information will be returned to you with your proofs 2-3 weeks after your photo session.
You will have the option of ordering online, by mail, over the phone, or in person.
If you have not received your proofs within 3 weeks of your photo session, please call 800-736-4775 for more information.

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How many proofs can I order from?

You may order from as many proofs as a package offers. If you are ordering individual portraits, the prices will be given for multiple poses or an extra pose charge will be added.
When ordering from more proofs than a package offers, extra pose charges may be added.

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How long will it take to receive my order?

From the time Prestige Portraits receives your order, expect 4-6 weeks for delivery.
Please plan accordingly.

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What does retouching include?

There are 3 types of retouching available:

Basic Retouching* Removes facial blemishes. This retouching is included with all ordered poses.

Premium Retouching* Removes ALL facial blemishes, Plus...whitens teeth, evens skin tone and softens lines (applied to all ordered poses) for just $20 when added to a package or $40 a la carte..

Custom Retouching* For more extensive retouching including braces, scars, tan lines, etc., consult your sales representative or call 1-800-736-4775.

*Proofs are not retouched.

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Will my proofs be returned with my order?

Yes, proofs will be returned with your order.
You need only turn in the proof(s) you are ordering from, and those proofs will be returned with your portrait order.

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Will my proofs be retouched if I order them?

No. Proofs are sold as is.

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What is a "preferred appointment"?

A preferred appointment is an appointment with a specific date and time scheduled by the studio in advance for the student.

This appointment is set by the studio to make sure you have a photo appointment prior to your school's yearbook photo deadline.

Communication to the student is made at least 2 weeks prior to the date and time selected.

I cannot make my preferred appointment. What do I do?

Preferred appointments can be rescheduled through our online scheduling system OASIS or by calling your local studio.

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If I make my appointment online, can I reschedule it if necessary?

Yes. If you originally made your appointment online, you can log back in to reschedule your appointment up to 24 hours prior to your appointment time.

If you are rescheduling a preferred appointment, click here

Any cancellation, reschedule, or downgrade in session, made less than 24 hours in advance, is subject to a $10.00 cancellation fee.*

Please retain your registration and/or confirmation email.

*There is no cancellation fee for canceling or rescheduling preferred appointments.
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How long are my portraits kept on file?

Prestige Portraits will keep your digital negatives on file for up to one year after graduation.

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How will my registration information be used?

You can view our Privacy Policy here

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