Login Password

Appointment Locator
Select Tax Prep Site


RealSense provides free tax preparation services to families and individuals with a household income of $69,000 or less.  We will reopen on Monday, June 1 at the following locations.  Each site will be appointment only at all times.


      • Gateway Mall
      • Jacksonville Housing Authority
      • Mayport USO

To make an appointment at one of these sites, you MUST call United Way's 2-1-1 helpline (or 904-632-0600).


United Way staff is in close contact with the IRS regarding the processing of returns and timing of refunds. If you have already filed and are concerned about the status of your refund, please check the IRS Where’s My Refund webpage.

If you feel comfortable preparing your own return, MyFreeTaxes.com remains available 24/7 for self-filing simple returns at no cost. It provides phone, email and chat support for any questions you may have during the preparation process.

Thank you for your understanding and support as we work through this challenging process.