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As United Way of Northeast Florida takes precautions to limit the spread of COVID-19 and works to alleviate its impact, the well-being of our clients and volunteers is always paramount. Therefore, RealSense has suspended all tax site operations at its tax sites in Northeast Florida. We are no longer taking appointments at this time.

The good news is that the tax filing deadline has been extended to July 15, 2020. RealSense staff is currently exploring alternative filing options, so that we may continue to offer this service once the COVID-19 situation has stabilized. When we have a plan in place, we will promote the tax program with the revised dates and locations, and post the plan on United Way's Financial Stability webpage. Check this webpage for announcements on site re-openings.

United Way staff is in close contact with the IRS regarding the processing of returns and timing of refunds. If you have already filed and are concerned about the status of your refund, please check the IRS Where’s My Refund webpage.

If you feel comfortable preparing your own return, MyFreeTaxes.com remains available 24/7 for self-filing simple returns at no cost. It provides phone, email and chat support for any questions you may have during the preparation process

If you have questions about these closures, email mail@uwnefl.org. Thank you for your understanding and support as we work through this challenging process.


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RealSense provides free tax preparation services to families and individuals with a household income of $69,000 or less.  However, all appointments have been suspended, until March 31, 2020.  Thank you for your understanding.