For Appointment Support Please Call 619-785-3555
Terms & Condidtions
Early Morning Appointment Policy (8:00 AM - 9:00 AM)
Take advantage of early morning appointments. Drivers must check in on time (30 minute grace period allowed) in order to avoid the $100.00 late fee for early appointments only. Effective 02/25/19, applicable for loading appointments Tuesday through Friday Only.
Please let us know of a cancellation immediately. We cannot guarantee that your order will be cancelled prior to being pulled from the port. If your order has already been pulled you will be charged a storage fee of $75.00 / day for refrigerated and dry cargo and $100.00 / day for frozen cargo. Storage charges are not invoiced and must be paid prior to being loaded.
If you are a “No Show”, you will be charged a storage fee of $75.00 / day for refrigerated and dry cargo and $100.00 / day for frozen cargo. Storage charges are not invoiced and must be paid prior to being loaded.
We allow a 30 minute grace period after the appointment time for your driver to arrive. In the event your driver arrives after the 30 min grace period your appointment will be forfeited. Upon arrival your driver will be considered a work-in.
Check In Process
Drivers must physically check in at the kiosk located inside of our facility. Drivers should park at the allowed parking located onsite and physically check-in. Phone check in times will not be considered when determining on-time status.
Expected Loading Times
Our goal is to have your driver loaded within a reasonable time period of the scheduled appointment time. If your wait time exceeds 120 minutes from your appointment time please contact our trouble hotline at 310-515-1007 Ext. 771
Our normal business hours are Monday through Friday 8:00 AM through 6:00 PM. If a carrier is late and requires us to stay open after 6:00 PM we charge $350.00 for the first hour and $100.00 every hour thereafter. If you require after hours loading please contact firstname.lastname@example.org and call 619-785-3555