Dear Waunakee Utilities Customer

Subject: Transition to New Water Metering System

The Waunakee Utilities is transitioning to a new water metering system. 

The new system provides significant benefits to customers.  Customers will have the ability
to be notified of small water leaks, which can aid in conservation and lower water bills.  When
fully deployed, customers will also have the ability to monitor water usage from a computer
or a smart phone.

The new system will allow meter readings to be obtained from the utility office and staff will
no longer need to be dispatched throughout the service territory to obtain usage information
as is currently being done.

The process to convert to the new watering metering system is estimated to take up to 4 years
to complete.  We ask for your cooperation during this process, as utility staff will need to enter
customer homes and businesses to change out the meter, which is generally located in the
basement.  We also ask that you clear the area around the meter for our staff to efficiently
perform this work.

As a result, we would like to schedule a mutually-agreeable time for us to get access to the
current water meter and replace it with a new one.  For your convenience, we have an online
tool located at (Water Meter Exchange) for you to schedule an
appointment.  If you do not have access to the internet, you can also contact me directly at:
849-4107 to schedule the appointment or to ask any questions about this process.

Once a time is established, we generally will need about 30 minutes to enter your property
and exchange meters.  We are available during the hours of 7am - 4:15pm Monday - Thursday
and Friday 7am - Noon. Limited other times are available upon request.

We sincerely appreciate your cooperation with this process.


Randy Dorn
Water and Sewer Manager

Appointment Locator
  April 2020
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Welcome to Waunakee Utilities online appointment system, where you can schedule time for your new water meter replacement. We would like to schedule a mutually-agreeable time for us to get access to the current water meter to replace it with a new one. Please contact Randy Dorn at 849-4107 for other times that are not available (those will be on a limited basis) or if you have any questions about the process.