Welcome to Waunakee Utilities online appointment system, where you can schedule time for your new water meter replacement. We would like to schedule a mutually-agreeable time for us to get access to the current water meter to replace it with a new one. Please contact Randy Dorn at 849-4107 for other times that are not available (those will be on a limited basis) or if you have any questions about the process.

COVID-19 Impacts on Meter Installations

The safety of our customers and staff is extremely important to us.  If you do not feel comfortable having utility staff members

enter your property at this time, we will work to try to schedule a mutually-agreeable installation time at a later date.

We would like to reassure you that utility staff members will be wearing facemasks during the installation and we request that

you stay at least six feet away at all times during this process.  We will also be using hand sanitizer and disinfecting the area around

the meter once the installation is complete.

 


Appointment Locator
Date
  December 2020
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Dear Waunakee Utilities Customer

Subject: Transition to New Water Metering System

Dear Utility Customer,

 

The Waunakee Utilities is transitioning to a new water metering system. 

The new system provides significant benefits to customers.  Customers will have the ability to be notified of small water leaks which can aid in conservation and lower water bills. 

When fully deployed, customers will also have the ability to monitor water usage from a computer or  smartphone. 

 

The new system will allow meter readings to be obtained from the utility office and staff will no longer need to be dispatched throughout

the service territory to obtain usage information as is currently being done. 

 

The process to convert to the new water metering system is significant.  We ask for your cooperation during this process as utility staff

will need to enter customer homes and businesses to change out the meter, which is generally located in the basement.  

We also ask that you clear the area around the meter for our staff to efficiently perform this work.

 

As a result, we would like to schedule a mutually-agreeable time for us to get access to the current water meter and replace

it with a new one.  For your convenience, we have an online tool located at www.waunakeeutilities.com (Water Meter Exchange)

for you to schedule an appointment.  If you do not have access to the internet you can also contact me directly at 849-4107

to schedule the appointment or to ask any questions about this process. 

 

Once a time is established, we generally will need about 30 minutes to enter your property and exchange meters.  We are available

during the hours of 7:00 a.m. to 4:15 p.m. Monday to Thursday, and Friday from 7:00 a.m. to noon.  Limited other times are available

upon request.

 

COVID-19 Impacts on Meter Installations

The safety of our customers and staff is extremely important to us.  If you do not feel comfortable having utility staff members

enter your property at this time, we will work to try to schedule a mutually-agreeable installation time at a later date.

 

We would like to reassure you that utility staff members will be wearing facemasks during the installation and we request that

you stay at least six feet away at all times during this process.  We will also be using hand sanitizer and disinfecting the area around

the meter once the installation is complete.

 

 

We sincerely appreciate your cooperation with us as we complete this important project.  

 

Sincerely,

Randy Dorn

Water and Sewer Manager