Frequently Asked Questions
Please see below for a list of common questions and answers regarding your Lifetouch Session.
Select from questions below for more information.
When should I arrive for my photo session?
What should I wear?
What about glasses?
What about my appearance?
What is a sitting fee?
What can I expect at my photo session?
How long will my photo session last?
How do I order my portraits?
How many proofs can I order from?
How long does it take to receive my order?
What does retouching include?
Will my proofs be returned with my order?
Will my proofs be retouched if I order them?
Can I reschedule an appointment if necessary?
How long will negatives/film be kept on file?
When should I arrive for my photo session?
Please arrive 10-15 minutes before your appointment so you have time to finish your preparations.
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What should I wear?
For graduation gown and traditional portraits, it is recommended that gentlemen bring a collared shirt and tie (colour is up to you). For ladies, a blouse that will not show up under the gown.
Casual type portraits are also taken so please bring outfits and items that reflect your interests and personality.
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What about glasses?
If you wear glasses regularly, wear them during the photo shoot. However, glasses sometimes cause distortions, reflections, and elimination of detail in the eye area of your portraits. We recommend that a pair of empty frames be borrowed from an optician, or have the lenses removed from your own glasses. This is a much more natural look.
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What about my appearance?
Prepare yourself (hair, make-up, close shave, good night's sleep) so you can achieve the exact look you want for your finished portraits. Remember that the hairstyle your friends and family see you with everyday will probably bring you satisfaction in your photographs.
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What is a sitting fee?
Your sitting fee pays for time spent with your photographer(s) at your session and the cost of proofs and shipping.
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What can I expect at my photo session?
You may interact with one photographer only or several different photographers for different portrait styles. Lifetouch Prestige Portraits will take your official yearbook portrait along with other poses you select. Please ask questions and express what you want. Expect some poses to feel a little awkward, but trust your photographer to know what looks best in a finished portrait.
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How long will my photo session last?
The length of your photo session depends on the sitting option you choose (variety of outfit changes, portrait styles, poses, etc.) Call your local Lifetouch Prestige Portraits office for more information.
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How do I order my portraits?
Ordering information will be returned to you with your proofs about two weeks after your photo session. Your local Lifetouch Prestige Portraits may offer you the chance to order by phone, mail, online or in person.
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How many proofs can I order from?
You may order from as many proofs as a package offers. If you are ordering individual portraits, the prices will be given for multiple poses or an extra pose charge will be added. When ordering from more poses than a package offers, extra pose charges may be added.
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How long does it take to receive my order?
From the time Lifetouch Prestige receives your order, expect 4 - 6 weeks for delivery of your portraits.
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What does retouching include?
All portraits in your package order will be retouched to soften lines and eliminate facial blemishes at no additional charge. Minor glass glare can also be corrected.
Proof sets are not all retouched images-only the poses that are ordered as part of your package will be retouched.
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Will my proofs be returned with my order?
Yes, proofs will be returned if you are purchasing your proofs. You need only return the proof(s) from which you are ordering from and those will be returned with your portrait order.
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Will my proofs be retouched if I order them?
No. Proofs are sold as is. However, the proofs you order from will be retouched and returned to you with your portrait order.
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Can I reschedule an appointment if necessary?
Yes. You can log back in to reschedule your appointment at any time. Please retain your registration and/or confirmation email.
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How long are negatives/film kept on file?
Lifetouch Prestige will retain your portrait negatives for 2 years after graduation.
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