Los Angeles County Employees Retirement Association


Appointment and Workshop Reservation System

 

LACERA's highest priority is the health and well-being our members and staff members. We have a responsibility to each other and the greater community to help ensure good health, decrease the potential spread of COVID-19, and to help prevent exposure to vulnerable populations. Starting August 29, 2022 LACERA will resume allowing in-office appointments at the Member Service Center.  Although it is not mandatory that you wear a face mask, it is highly encouraged.  We will continue offering Virtual Member Service Center appointments via Zoom. Please see below. 


Appointment Locator
Select service

 

LACERA offers two types of appointments for one-on-one counseling. Currently we are experiencing a high demand for appointments and may be booked a month or two in advance. 

Please review the two types of appointments available and then use the calendar to the left to check for availability and make an appointment. Please note that dates that are white have available appointments, while dates that are gray do not have any appointments available. 

 


Virtual Member Service Center:
We are pleased to announce our new Virtual Member Service Center (VMSC)!  The VMSC is an alternative to a face to face meeting in our office.  Now, you can virtually meet face to face with a retirement specialist through your computer screen using Zoom.  A retirement specialist will be able to share retirement documents with you through your computer screen, run retirement estimates, and help show you how to fill in documents.  A retirement specialist will call you within 15 minutes before or after your appointment time.

To see if your computer meets the minimum system requirements, click on the following link https://zoom.us/test.

The VMSC is a new feature and may not be right for everyone.  If you do not want to set up a virtual session or your computer does not meet the system requirements, you may select the Telephone Counseling Appointment instead.

Member Service Center (In Person): LACERA’s highest priority is the health and well-being of our staff members and employees. We have a responsibility to each other, our staff members, and the greater community to help ensure good health, decrease the potential impact of COVID-19, and to help prevent its exposure to vulnerable populations.  Starting August 29, 2022 LACERA will resume allowing in-office appointments at the Member Service Center.  Although it is not mandatory that you wear a face mask, it is highly encouraged.

 

Virtual Call Center: No need to book an appointment to speak to a retirement specialist.  You can call (800) 786-6464 anytime Monday-Friday, 07:00AM-5:30PM, except holidays.  A retirement specialist will be glad to assist you. 

 

Secure Message Center: You may write to us by using the Secure Message Center through My LACERA portal to ask questions about your retirement.  Through My LACERA, you can create retirement estimates, upload documents, update your beneficiary(ies), and much more.  To register, select My LACERA toward the bottom of the lacera.com page.   

 

Email: You may email us at welcome@lacera.com, but please note that because we cannot verify your identity by email, we will only provide general responses.  We recommend the Secure Message Center for specific responses about your account. 

 

Mail: You can send mail to:

LACERA

PO Box 7060

Pasadena, CA 91109-7060