LACERA’s highest priority is the health and well-being of our staff members and employees. We have a responsibility to each other, our staff members, and the greater community to help ensure good health, decrease the potential impact of COVID-19, and to help prevent its exposure to vulnerable populations.
Virtual Member Service Center: We are pleased to announce our new Virtual Member Service Center (VMSC)! The VMSC is an alternative to a face to face meeting in our office. Now, you can virtually meet face to face with a retirement specialist through your computer screen using Zoom. A retirement specialist will be able to share retirement documents with you through your computer screen, run retirement estimates, and help show you how to fill in documents. A retirement specialist will call you within 15 minutes before or after your appointment time.
To see if your computer meets the minimum system requirements, click on the following link https://zoom.us/test.
The VMSC is a new feature and may not be right for everyone. If you do not want to set up a virtual session or your computer does not meet the system requirements, you may select the Telephone Counseling Appointment instead.
Member Service Center (In Person): LACERA’s highest priority is the health and well-being of our staff members and employees. We have a responsibility to each other, our staff members, and the greater community to help ensure good health, decrease the potential impact of COVID-19, and to help prevent its exposure to vulnerable populations. At this time, In alignment with the State of California, which has removed mask and vaccine requirements, LACERA will not require members to wear a mask during their visit to LACERA’s Member Service Center, although it is highly recommended during the in-person counseling session. Only one guest will be allowed to accompany you during your counseling session. Any other visitors will be required to wait in the Main Building Lobby.
Virtual Call Center: No need to book an appointment to speak to a retirement specialist. You can call (800) 786-6464 anytime Monday-Friday, 07:00AM-5:30PM, except holidays. A retirement specialist will be glad to assist you.
Secure Message Center: You may write to us by using the Secure Message Center through My LACERA portal to ask questions about your retirement. Through My LACERA, you can create retirement estimates, upload documents, update your beneficiary(ies), and much more. To register, select My LACERA toward the bottom of the lacera.com page.
Email: You may email us at firstname.lastname@example.org, but please note that because we cannot verify your identity by email, we will only provide general responses. We recommend the Secure Message Center for specific responses about your account.
Mail: You can send mail to:
PO Box 7060
Pasadena, CA 91109-7060