Reservation Policy
All reservations booked online are considered tentative until you receive an email confirmation that your tour has been booked and credit card charged or payment received.
- All tours require a payment in full.
- Reservations must be made at least 24 hours prior to the tour.
- All members of your tour party need to arrive 30 minutes prior to tour start time.
In rare cases, you may be asked to start your tour earlier or later to accommodate as many tours as possible in a day. You have the right to refuse the change and your tour will not be booked.
Payment/Cancellation Policy
Tour is reserved only upon payment in full. Tours run rain or shine. We reserve the right to cancel a tour due to bad weather, due to City of Dallas Events, mechanical issues, and/or other reasons by The Buzz Bike, LLC. Rain Checks will be given to customers in those events.
Cancellations:
30+ Days:
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50% refund or rain check (good for 90 days) |
29-14 Days:
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Rain check (good for 90 days) |
Under 14 Days:
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No refund or rain check. |
Penalties for Damage/Late Return/Abandonment
Damage or Late Return Fees may be charged following tour at The Buzz Bike Pilot's discretion:
- $55 - 15-20 minutes late
- $70 - 20-25 minutes late
- $85 - 25-30 minutes late
- $200 - 30-59 minutes late
- $250 per hour - more than 60 minutes late
- Damage: Cost of Repair
- Abandonment: $400
Inappropriate Behavior Termination
Inappropriate behaviors will result in early termination of your tour & $200 penalty. Examples include, but are not limited to:
- Extreme Intoxication
- Excessive Noise
- Loitering more than 5 minutes after tour
- Providing alchohol to non-passengers
- Littering
- Public Urination
The Buzz Bike Damage Penalty
Cost of Repair
All riders must provide photo ID at the time of your tour, and must read and sign The Buzz Bike Release of Liability Waiver. You may download and photocopy this form, and have it signed by riders in advance.
Alcohol is B.Y.O.B. on The Buzz Bike tours. If you intend to consume alcohol on your tour, please download The Buzz Bike Alcohol Waiver, and have it signed by riders in advance. This form will also be available at the time of the tour.
B.Y.O.B. - Canned beer and wine only. No bottles or hard liquor!
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